How to fix non booting laptops hanging at HP logo

While working on a large deployment project I noticed a strange behaviour with HP laptops. After deploying some laptops didn’t pass the HP logo. Nothing happend.


After searching the internet and contacting HP (no solution) the solution came through (by mistake :-))

When you see the above hp logo and your laptop doesn’t start through…. press the up (no keypad) or the 8 (with the up arrow) and voila!


After pressing the up arrow the problem is solved. ūüôā

Troubleshooting KACE 1000 client issues

I recently ran into some issues with installing the KACE 1000 client. KACE 1000 is the KACE Systems Management Appliance from Quest software.

In this example I want to push the agent to a specific client and that fails.

Check the logging

First step is to check the logging. Go to settings, Provisioning, Provisioning results. There you find the logging of the deployment tasks.


When you want more information you can easily click the specific task and see more details :


Try installing the agent manually

You can save youreself a lot of time troubleshooting the issue when you try to install the agent manually. This way you can quickly troubleshoot the problem and often (when you have multiple clients with problems) the solution you’re going to find is also the answer for your other clients.

Go to the machine you want to install the client on. Open File Explorer and browse to the following directory:


In my example I want to install the client on a Windows device. (There are also Linux and Mac clients)

Use the agent_msi_provision script to manually install the K1000 client. The script automatically tries to detect the K1000 server. Sometimes (due to DNS problems for example) it fails to determine the K1000 server. You can use the command line option %1 for specifying the K1000 server. So use the following command agent_msi_provision In my example the IP address of the K1000 in the demo environment has the .41 IP Address

Wait a minute and check in the Devices windows of the K1000 for the specific client.

Check network connectivity

When that doesn’t work (the first step often doesn’t :-)) check the network connectivity. Can you ping the client <> K1000? Are the right firewall rules in place? You can decide to temporary disable the firewall (and after adding it to K1000 use the K1000 options to enable the firewall again). I don’t encourage disabling firewalls, so use this tip only for troubleshooting.

net stop wuauserv
sc config wuauserv start=disabled (to keep it disabled after a reboot)

Turn on Network discovery and turn on file and printer sharing.


Check sharing and security settings

The installer uses the default ADMIN$ share to connect to the client to install the software. Go to the client and browse to the \\clientname\ADMIN$ share. Can you see the files using the account you specified in the K1000 provisioning task? No? Check if the shares are available.


User account control (UAC) must be configured in one of two ways: Turn UAC off or set user account control: run all administrators in admin approval mode to enabled.

Ofcourse the specified user in the provisioning job has to exist and has local administrator rights.

Install the client using winrm method

I found installing using the winrm service to be a quick fix for me. You can easily enable that on the provisioning task :


For this to work, the winrm service has to be enabled and running :


Wrap up

So in a nutshell :

  1. Check the logging
  2. Try troubleshooting installing the K1000 using manually install
  3. Appropiate account? (UAC disabled?)
  4. Check network connectivity (DNS/Firewall/same domain?)
  5. Fall back to WinRm method



New Features in the Upcoming NAKIVO v7.2

Some information from my sponsor Nakivo.

Nakivo v7.2 is on his way. Register for v7.2 Beta now!  All Beta program participants who fulfill the Beta program requirements will receive a gift card.

A list of new features that we be added in the upcoming v7.2 :

  • Asustor NAS Support: Install NAKIVO Backup & Replication on an Asustor NAS to create a high-performance VM backup appliance that combines backup software, backup hardware, backup storage, and data deduplication in a single cost-effective device.
  • Log Truncation for Microsoft SQL: Automatically delete SQL transaction log files that could otherwise fill up all the free space and crash the entire server.
  • Instant Object Recovery to Source for Microsoft SQL: Recover Microsoft SQL Server objects, such as databases and tables, directly to the source SQL server, a different SQL server, or export objects to a custom location.
  • Calendar Dashboard: View all jobs and their predicted duration in a calendar dashboard (much like meetings in a calendar application), as well as create new and manage existing jobs.
  • Flexible Job Scheduling: Add multiple schedules to a single job. This way, it will be possible to schedule a single job to run at different times, as required by the business needs.

Nakivo beta

I’m also testing the v7.2 and shall blog about this on!

How to Add an extra email address to your O365 mailbox the right way

This blogpost describes how to add an extra email address on your O365 mailbox. Someone told me that when he tries to add an extra email address using the Office 365 admin partner he receives the following error :


The error says that this action (adding an extra email address) should be performed on the object in your on-premises organization. This means that your Active Directory is connected to Azure (O365). So extra email address should be added on the specific user properties and not directly using the Exchange admin interface. Your changes are automatically replicated to Azure.

Go to your domain controller and open dsa.msc (Active Directory Users and Computers) and go to the user you wish to provide an extra email address. Important : don’t search for this specific user, this way you don’t see all the properties later on. Also make sure that you have the advanced view enabled in dsa.msc, otherwise you won’t see the Attribute editor tab.


Open the properties of the specific user and select Attribute Editor and go to ProxyAddresses. Now you have the option to add an extra emailaddress, use the following Value :

Make sure that the domain is registred correctly in O365.

(Thanks to Roelf Z for the comment)


Solved: No Attribute Editor option within ADUC

I received a question why the Attrib Editor option didn’t show up in Active Directory Users & Computers. See the picture below.


This is well known issue (by design). When you search for a user there is no Attrib Editor option. Instead go to the specific OU and open the properties from that specific user.


Notice the Attrib Editor is now showing up!

Webinar: How to Migrate to VMware for Hyper-V administrators

If you’re a IT Pro who started with Hyper-V but find yourself in a situation where you need to migrate to a VMware platform, this is the perfect webinar to get up to speed.

My sponsor Altaro is hosting a webinar, tuesday June 27th 2017.

More information here


Nakivo backup appliance now also for QNAP NAS

I’m using the Nakivo backup appliance on my Synology NAS for some time now. I’m quite happy with I thought it would be nice when there became support for QNAP. I have a high end QNAP NAS with more performance then my Synology devices, so it would be nice if I could use the extra performance and disk capacity. Now it’s possible!


Nakivo released their appliance now with support for QNAP! Using their appliance could save you a lot of time, because the appliance writes directly to the disks in doesn’t rely on networkprotocols such as NFS and CIFS. You should notice that with your backup times!

The reason I think using a NAS device for backup is that you just buy a nice enough NAS and you’re ready to go. You don’t have to use servers, virtualization software, antivirus software, management tooling etc. Just one box, place it whereover you like and off you go! Another point to keep in mind, you’re backup VM in on the same host as the server(s) which are down? Now you don’t have to reinstall or restore that server. It saves you time!

Installation of the QNAP package is very simple. Just login to your QNAP and open the AppCenter. Go to Backup/Sync and notice the NAKIVO package. Just click on it to install. You don’t have to manually download&upload the file or something like that. The program itself has the same look and feel.


How to revoke App Access to your Office 365 environment

Today I tested a backup solution¬†for Office 365. Installation was very easy and within seconds I made a connection to my Office 365 test environment. I quickly entered my admin creds and hit enter a couple of times. ¬†Hmmm…. that went very smooth. The backup application made sure that there were enough permissions.

Okay, now I ready with the product evaluation. I want to remove those credentials! But how…. I found out that I had to look for it, so I thought it would be a nice idea to share my experience with my readers..

Login to your Office 365 tenant with Admin creds and go to the upper right and choose the options icon next to your name.


Go to Office 365.


You see all the applications that have (administrative) access to your tenant. You notice many default (web) apps. But notice the last application, Office 365 Backup. Click on details to verify that you have the right application. Ok? Now let’s remove those permissions. You can’t do this in this windows however. First you must go the My Account, and then notice the App permissions Pane. (3rd pane)


Now click on the three dots next to your application:


Choose the remove from tenant option. Et voila, your permissions are removed :


(Notice that the Office 365 Backup permissions are gone)

Nowadays more and more Office 365 tools & software is coming to the market. It would be nice that when uninstalling the product, the vendor also removes the permissions made..

How secure is your Office 365 environment?

More and more companies are using Office 365 (O365) nowadays. Because it’s a SaaS service many people think that they don’t have to think about security. This is a common made mistake.

Log on to with you (admin) Office 365 credentials and you see your current score. (Pictures taken from demo environment)

O365 1

You immediatly notice your score and the maximum score you can achieve. A nice feature is that you can see what your score was days/monts ago.  Maybe someone made an adjustment to your O365 configuration which has security consequences.

Secure o365 time

Notice the information about the security measurements you already took and the one you can/need to take to improve your security score.

Security O365 Done

Security O365 open

It’s very easy to show more information about the steps. Just expand the specific action and choose how to accomplish that step.

Howto: Update Nakivo Backup and Replication V7 NAS Appliance

I like the fact that Nakivo Backup & Replication v7¬†is extremely easy to use and their interface is very intuitive to use. ¬†Recently Nakivo released 7.0.1 of their Backup & Replication software. ¬† Updating the Nakivo Backup & Replication appliance is an extremely intuitive and straight forward process. ¬†I’m using the NAS appliance of NBR, so¬†let‚Äôs take a look at how to update Nakivo Backup and¬†Replication v7 appliance (NBR from now).


In the main interface you see a notice that there is an update available. Click on that notice :


Use the download button to go to the download page.


Choose your NAS vendor, in my case I choose the Synology package.

After downloading to to the Package Center of the Synology NAS:


Choose the manual installation option (sorry for the Dutch language :-))


Browse to SPK (Synology Package) file and choose next


Read & accept the license agreement.


Choose to apply the update. After applying the update start NBR:


Notice the update notification is gone:


You just upgraded to the latest release of Nakivo Backup & Replication!


For more information please find the release notes here.

You see upgrading to the latest release is very easy.