Troubleshooting


Troubleshooting Office (/365) made easy

A collegae asked me for my support with a strange problem using Outlook 2016 (Click 2 Run).. She randomly received errors containing running out of memory resources although there were more then enough resources available… After the default checks (update, scanpst, registry settings max cache value etc) I tried the Office 365 troubleshooting tool (C2R) and that found the solution (issue with video driver and Outlook acceleration).

In this blogpost I describe how easy it is to use this tool and why you want to make use of it! Go to https://portal.office.com/account and go to tools & addins :

Office 365 troubleshooting 1

Choose the first option to download (and install) the Microsoft support assistant.

Office 365 troubleshooting 2

You can use this tool for solving issues with Outlook, Office, Onedrive and other Office-apps (forgive the Dutch screenshots)

After installing the executable you can use the tool. Choose where the tool can help you.

Office 365 troubleshooting 3

I advise you to run the tool on the device you ran into the problem. The tool investigates your environment, specs, eventlogs etc. Depending on the issue the cool could ask you for your (O365) credentials. I choose for the Outlook option and my Outlook stops responding in the second menu. After 2 minutes the tool found the solution and asked me for my approval to fix the issue.

This tool could help you for the first stage of investigation!


How to solve multiple monitors problem after installing Hyper-V role

After I installed the Hyper-V role on my Windows 10 Pro laptop I noticed several monitors that didn’t exist :

Meerdere monitoren

I tried to re-create the problem by uninstalling the Hyper-V role, and after that the problem was gone. But ofcourse that isn’t a reasonable solution. After some investiging I found out that this is a common problem with the Intel HD 4600 graphics adapter. The solution is to revert to an older version of the driver.

You can find the driver here

After downloading the driver go to the properties of your display adapter and choose roll back driver.

2017-03-14-11_25_35-IntelR-HD-Graphics-4600-Properties

After that choose Update driver and then choose the driver file you’ve just downloaded.

2017-03-14-11_36_48-IntelR-HD-Graphics-4600-Properties

After rebooting you should notice that you’re extra monitors are gone :

Na verwijderen hyper-v meerdere monitoren weg


Fixed : Dell XPS 13 (2 in 1) won’t shutdown.. 2

After installing the latest Windows 10 Fall Creators Update I noticed that my Dell XPS 13 2 in 1 immediatly restarted after a shutdown. After some troubleshooting I noticed many other people with the same problem (also with other Dell models). The steps I found on the internet (BIOS upgrade, removing USB devices etc) didn’t work for me. But I found the solution :

shutdown1

Go to Energiebeheer (Power management, sorry for the Dutch language :-))

shutdown2

Go to “gedrag van de aan/uit knoppen bepalen” (behaviour of on/off button).

shutdown3

Select the first option (with the UAC logo next to in) en disable Fast boot. (Snel opstarten)

Voila! Problem solved.


How to fix “A specified logon session does not exist. It may already have been terminated” 2

 

After changing my internal subnet I ran into an issue connecting to my NAS devices. Ofcourses I changed the IP addresses but on some devices I couldn’t reach them any longer.

 

image

After some “googling”I found that many more people have runned into this problem. Some of them found their solution in changing the Local Security Settings, Network access: Do not allow storage of passwords and credentials for network authentication. I had to change this to Disabled. (Using this option previous or old passwords are not used any longer, but I didn’t change the password so it had to be something else)

image

My solution was:

– Launch the “Credential Manager” in Windows 10 (search for it in the start menu)
– Open “Windows Credentials”
– Click “Add a Windows credential”

 

image

– Launch the “Credential Manager” in Windows 10 (search for it in the start menu)
– Open “Windows Credentials”
– Click “Add a Windows credential”
Internet or Network Address: \\servername (replace with the Netbios-name of your cloudstation, or use IP)
User name: servername\username (replace with netbios-name and the username you are connecting with)
Password: Self-explanitory
Delete old settings with the same IP address.