Resetting the Citrix Licensing Console password

Some time ago a customer of my couldn’t login to the Citrix Licensing Console anymore. Reinstalling the software wasn’t the option. The default password (admin/admin) didn’t work either.

This is how I fixed this issue :

  • Open server.xml file in <Program Files>\Citrix\Licensing\LS\conf
  • Look for the text “user firstName”
  • You find the hashed password, change this to your preferred password (clear text)
  • Make sure passwordExpired=true
  • Restart the services
  • Login to the console, you will be asked to change your password.
  • This will be saved encrypted.

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